FDOT to Perform SunPass Systems Maintenance Statewide from June 5-11

By Katie King- katie@ewbullock.com

Customer Services to be Unavailable During This Time

June 4, 2018 –Niceville, Fl—The Florida Department of Transportation (FDOT) will soon be implementing a new Centralized Customer Service System (CCSS) and call center, as the final step in providing Florida electronic tolling customers with a single point of contact as well as an enhanced overall SunPass customer service experience.

The SunPass system maintenance period will require SunPass services to be unavailable from 6 p.m. Tuesday, June 5 until 8 a.m. Monday, June 11, (CST).  All SunPass and TOLL-BY-PLATE applications, systems and services throughout the state, including Mid-Bay Bridge Authority customers, will be inaccessible during this time.
Although customers will not be able to access their SunPass accounts, customers will be able to use their SunPass to pay for tolls on the Mid-Bay Bridge, as well as all other roadways and bridges throughout the state, while the system maintenance is being performed.
The FDOT is requesting that SunPass customers update their account information via the sunpass.comwebsite prior to the system maintenance period. Customers not on EasyPay should also replenish their accounts prior to the system maintenance period. Customers that are unable to complete their account activities prior to the system maintenance period, should visit SunPass.com on June 11, when the system is back online, to perform necessary account functions.

During this system maintenance period, the following SunPass and TOLL-BY-PLATE services will be unavailable:
  • Call Center
  • Walk-in Centers
  • SunPass Website and Mobile App
  • TOLL-BY-PLATE Website
  • SunPass Plus Parking (except at Orlando International Airport)
  • Transponder Purchases on the Web, through the Call Center, Mobile App and Select Retailers
  • Transponder Activations
  • Activation Kiosks
  • Account Replenishments
  • Account Updates/Changes
  • Cash Payment and Reload
  • Invoice Payments
  • Registration Stop Payment/Release
The FDOT is committed to ensuring a smooth transition for all parties. Please check sunpass.com for more information.
About the Mid-Bay Bridge Authority
The Mid-Bay Bridge Authority is a dependent special District of the State located in Okaloosa County, created in 1986 by the Florida Legislature to finance, build, and oversee a bridge across Choctawhatchee Bay along with roads connecting to it.  The Authority has five voting members, appointed by the Governor and the District Three Secretary of the Florida Department of Transportation, or his/her designee, who serves as a non-voting member.  An Executive Director and staff manage day-to-day administration of the Mid-Bay Bridge Authority.
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