New Digital Billing and Payment System Now Live for Pensacola Energy Customers

City of Pensacola customers now have full access to a modernized utility billing and payment system. The new digital payment platform launched in early May.

The new online payment system, powered by MyMeter and InvoiceCloud, replaced the old Infinity Link portal with an enhanced, secure system engineered to streamline account management for local residents.

Enhanced Features and Modern Digital Wallet Integration

The updated system architecture introduces significant advancements in flexibility, security, and user convenience. The most notable improvements now fully available to customers include:

• Modern Payment Methods: In addition to traditional payment choices, the system fully supports modern mobile wallets such as Venmo and Google Pay to provide maximum transactional flexibility.
• Continuous Account Access: Customers can securely log in 24/7 to review real-time account balances, look over historical billing details, and closely monitor their regular utility usage from any location.
• Advanced Data Protection: The current portal utilizes updated security protocols specifically designed to keep personal information and financial transactions safe.
• Centralized Account Management: Users can easily set up automatic recurring payments, update their contact information, and control billing preferences within a single, integrated dashboard.

For answers to frequently asked questions or technical assistance regarding the current system, residents can visit https://pensacolaenergy.com/

Continuous Traditional Payment Options

While the online platform offers enhanced digital features, traditional payment methods remain fully operational for customers who prefer alternative options.

The City of Pensacola Customer Service Center continues to accept in-person payments at 308 S. Reus St. Alternatively, customers can mail standard checks or money orders to City Hall, P.O. Box 12910, Pensacola, FL 32521-0044.

Full-Service Marketing and Public Relations Support

EW Bullock provides Pensacola Energy with full-service marketing, advertising, and PR. By developing targeted public information campaigns, managing media relations, and crafting strategic communications, the agency helps Pensacola Energy keep the community informed regarding the benefits of natural gas and incentives for conversion.